Use of Personal Information

We (hereinafter “Agency”, “Natale”) understand and respect the importance of your (hereinafter “Client”, “Customer”, “Renter”) privacy. We collect and use your personal information only in accordance with this Privacy policy. Third party internet sites linked to our website ( are not covered by our Privacy policy, therefore we accept no responsibility or liability for these sites. The Client shares his personal information voluntary, as part of the reservation process and related communication, as well as for informative and marketing activities. We will not disclose e-mail address, contact details or any other personal information that you provide us with to any third parties without your consent, with the exception of partners in the realization of our services (Owners, hotel employees, agents, etc.) and in cases where this is required by legal obligations. Personal information is saved in our database. The collection and storage of data is carried out in accordance with the provisions of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), the Act on Implementation of the General Data Protection Regulation (Official Gazette, No. 42/2018) and other regulations governing this area that are applicable in Republic of Croatia.

The tourist agency Natale is committed to provide protection of our customer's personal data by collecting only essential and basic information about our Clients, required for the fulfillment of our services. We inform our Clients about the way we collect information and we grant them the possibility to choose how they want their information to be used, including the possibility to opt whether they want to exclude their contacts from lists used for marketing campaigns. All user information are treated confidently and are available only to the employees who need this information for providing our services. All employees of Natale and its business partners are responsible for abiding the principles of confidentiality protection.

Google Analytics

Google Analytics gives a range of information including where people have clicked from to visit the site, what pages they landed on and visited, and what keywords they used to find the site.

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google") and Alterian plc ("Alterian") respectively. Each service uses cookies. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. An Internet Protocol address (IP address) is a numerical label assigned to each device (e.g., computer, printer) participating in a computer network that uses the Internet Protocol for communication. You can use Filters in Google Analytics to exclude your own IP address from the results.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.


As part of offering and providing customizable and personalized services, we use cookies to store and sometimes track information about you. Cookies are small pieces of information (test files which websites use to identify its users) that are stored by your browser on your computer’s hard drive. Cookies can be deleted from your computer at any point via your Internet settings and cookie restrictions can be accessed via your Internet Browser settings. The use of cookies does not include the collection of any personal information regarding the use of your PC or internet browsing in any way. If you don’t accept cookies, some contents of our website might result unavailable or incomplete.

Credit Card Security Policy

The process of submitting and transferring personal information and credit card details is protected and secured by the SSL (Secure Socket Layer) protocol with a 128-bite data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfers. The SSL security certificate is issued by Thawte.

Credit cards are authorized and charged in real time through the WSpay™ payment gateway.

Payment information is treated confidentially and will not be shared with anyone outside of Natale and the financial institutions used to process payments. All information you provide during your booking process is protected by a secure server which encrypts all information you enter before it is sent to us, regardless of whether it is credit card details, your email address or telephone number. This technology protects your personal information from unauthorized access and malicious attacks. Credit card numbers are not stored and are not available to unauthorized personnel.


The Agency might use your name and e-mail details for sending newsletters containing information about the services and special offers provided by the Agency. The Client reserves the right to decline the delivery of this type of e-mails at any time.

Updating Personal information

In case of change of personal details (e.g. address, postal code, phone number) or if the Client declines to use our service, there is the possibility of updating or removing any personal information from personal accounts. In order to do so, the Client has to access the “My Account” section and change his personal information, or send an e-mail to our address:


Natale reserves the right to publish accommodation- and services reviews submitted to Natale by its Clients. If a Client declines to publish his review, a removal request should be sent to our e-mail address and we’ll remove the review as soon as possible.